Shipping policy

Shipping Policy for Matrix Furniture

At Matrix Furniture, we are dedicated to delivering not just furniture, but the promise of quality, style, and comfort right to your doorstep. Our shipping policy is designed to ensure a smooth, hassle-free experience from our warehouse to your home, Australia wide.

Free Nationwide Shipping

Australia Wide: Enjoy the convenience of free shipping on all orders, with no minimum purchase requirement, available Australia wide.
Careful Handling: Each item is meticulously packaged to ensure it arrives in perfect condition, ready to be a part of your home or office.

Delivery Schedule

Order Processing: Orders are promptly processed and scheduled for delivery. You will receive a confirmation email with your order details shortly after placing your order.
Delivery Timing: Deliveries are made from Monday to Friday, between 9:00 AM and 6:00 PM. We aim to dispatch your order and have it delivered within the estimated time frame provided at checkout.
Delivery Day: Our delivery team takes great care in handling your order. Due to the size and weight of our products, we kindly request that you ensure there is clear access and sufficient space for the delivery. This will help us place your new furniture exactly where you want it.

Important Considerations

Accessibility: Given the large and heavy nature of our furniture items, it's crucial to consider the accessibility of your delivery location. Please provide any necessary details about access restrictions when scheduling your delivery.
Special Requests: While we strive to accommodate specific delivery time requests, we cannot guarantee exact times due to variables such as traffic and routing. We appreciate your understanding.

Customer Support

Have questions or need assistance with your delivery? Our customer support team is here to help. Contact us at orders@matrixfurniture.com.au or call 0405 488 549 for any inquiries, special arrangements, or support related to your order.

Thank you for choosing Matrix Furniture. We're excited to be a part of your home's story.

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