Free Shipping Australia Wide

Frequently Asked Questions

Get answers to our most asked questions.

The materials used in our furniture typically include:

  1. Native Australian Timbers: Such as Tasmanian oak, jarrah, and blackwood, known for their durability and beautiful grain.
  2. Imported Woods: Like teak and mahogany for their premium look and feel.
  3. Metals: Including aluminum and stainless steel for modern designs and structural strength.
  4. Glass: Often used in tabletops for a sleek, contemporary aesthetic.
  5. Fabrics: Including natural ⁠fibres like wool and cotton, as well as high-quality synthetics for upholstery.
  6. Leathers: Sourced both locally and internationally, offering luxury and comfort.

These materials are chosen for their quality, sustainability, and ability to withstand the diverse Australian climate.

Regularly clean with appropriate cleaners for the material, avoid direct sunlight, use coasters and covers, and promptly address spills to prevent stains and damage.

We must be notified within 7 days of delivery of any damages etc. We will also need photos of the damaged item and its boxing. We do not accept change of mind returns.Please send all requests through to

See in full:

After placing an order with our furniture company, delivery typically takes between 5 to 10 business days, depending on your location and the specific items ordered. Some custom or made-to-order pieces might take longer due to the time needed for production. We strive to deliver as quickly as possible and will keep you updated on the status of your order. For the most accurate delivery timeline, please refer to the details provided at the time of purchase or contact our customer service team.

Currently, we do not offer financing options for our furniture purchases. We accept a variety of payment methods, including major credit cards and debit cards, allowing you to choose the option that best suits your needs. We are always looking for ways to improve our services and may consider offering financing options in the future. For any updates or changes to our payment policies, please check our website or contact our customer service team.

Yes, our furniture comes with warranties to ensure your satisfaction and confidence in our products. The specific terms and duration of the warranty depend on the type of furniture and the materials used. We recommend reviewing the warranty information included with your purchase or contacting our customer service team for detailed information about warranty coverage for your particular items. This way, you can understand what is covered and for how long, ensuring you make the most out of your purchase.

Unfortunately, you cannot as we are purely an online store and that is how we are able to offer you the lowest prices on all our products.

You can track your order here for your peace of mind and confidence. If any issues please contact our customer service team.

Yes, we offer assembly services for our furniture. Our team of skilled professionals can come to your home or office to assemble your new furniture quickly and correctly, ensuring it's set up to our highest standards of quality and safety. This service is designed to provide you with convenience and peace of mind, allowing you to enjoy your furniture without the hassle of assembling it yourself. Please contact our customer service to book these services and any associated costs.

Need further assistance?

Contact us ASAP, we’ll help you!